Also, promise to call back once they get answer and never call back. I have been going back and forth with Ashley Furniture since October of 2015 for them to come out and fixed the squeaks in my sectional that is covered under the 5 year manufacturer warranty. My newborn baby had a couple of feeding accidents and I called the warrenty. And so the roller coaster begins.... Ashley that is FRAUD, you are making the employees sell a lie. Don't buy this ***!!! I will NEVER EVER shop at Ashley Furniture again! First that was Never told to us, even as a credit, second IF I was told that a few months back we most likely would have bought the recliner from there! Review #567698 is a subjective opinion of poster. I shop at colton california ashley. Review #639362 is a subjective opinion of poster. Ordered a sofa, loveseat recliner. The rep told me to color it in with a marker. What gives? Review #567666 is a subjective opinion of poster. Very unhappy purchased extended warranty for no paper work on it am this happens less then two its of buying it spend 3000.00 am nothing can be done not happy at all, Just a warning: your product is never going to arrive and if you try and cancel your order they will not give you a refund because all sales there are final even though you still don't have your product. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com. The client requested a refund and was refused. Seems to be a problem with their faux leather furniture. Review #1386983 is a subjective opinion of poster. If Ashley does not get a grip on their customer service and how they do not stand behind their product, they will be out of business. Review #2166525 is a subjective opinion of poster. Its pathetic. Review #706689 is a subjective opinion of poster. Basically they don't have to fix anything. Well we never used it, so a few months back we went looking at recliners, the employee also said yes you have a refund coming if you dont use the warranty. They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! My husband and I brought funiture from Ashleys about a two years ago. Since I have them they keep getting fade marks on them they replace one couch already. Morris Furniture Company, the operator of Morris Home showrooms, Ashley HomeStore showrooms, The Better Sleep Shops and the Morris Back Room, provides a one-year limited warranty and honors … We have no children no animals and we are in our late 50's lightly used and still falling apart!! See reviews below to learn more or submit your own review. Ashley Furniture Industries, Inc. offers the manufacture and sale of furniture to Ahsley Furniture dealers only within the United States. I purchased a dining set from Ashley along with the warranty. Thank You for Your Reply! I seriously don't know how you guys function. I did not create it but I sure as joined it and what do you know? Pissed Consumer © 2020 All Each time I was met with a deterrent, they could not contact the warranty... we purchased a couch 5 yrs ago with the warranty. The store looks nice and people think they are getting a good deal cuz their prices are fake and they give you 30% off but it's all over prices big lots quality furniture so save yourself the nightmare and cancel now and never go back again. If paid via credit card, dispute the charge. Needless to say all the furniture is absolute junk and their service and warranty … Ashley Furniture is a brand most of us are familiar with. Find stylish home furnishings and decor at great prices! I thought i was buying a good quality furniture for the money. Two months went by without yet hearing from a customet service rep. We would be happy to try to help. I paid too much for cheap product. Review #1497867 is a subjective opinion of poster. 49 reviews for Ashley Homestore, 1.2 stars: 'Ashley picked a return order from my home on June 12 and it's June 30 and yet the issue have not been resolved. Then im told that morning that the tech is coming at 4.well i didn't get a call until i believe after 5 from the tech... what a joke and poor communication . Furniture protection plans are insurance for your furniture. See BBB rating, reviews, complaints, request a quote & more. Most of their products do … “You know you’re getting a deal with furniture … Purchased a couch, love seat, chair and accent tables plus the warranty. Think of them like car insurance, health insurance, or homeowner insurance. I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to redeem the 5 year warranty. I was told its a CREDIT and applied to the purchase of $500.00 or more! Had to wait forever to speak with a supervisor, which was a waste of my god given breath. No problem...eveything will be ok. Or so I thought. I will never order with them again. Replace my couch or take it away and refund my money!!! Thank You for Your Reply! A bed, temperpedic mattress. Review #753554 is a subjective opinion of poster. 4035 Park East Court, Suite 300, Grand Rapids, MI 49546. Ashley Furniture Homestore Employee Reviews about "protection plan" Updated Dec 11, 2020. I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to get a refund/store credit. Ashley furniture protection plan is a RIPOFF, Ashley Furniture - Warranty Review from New Hyde Park, New York, If you wish that your prior post be removed, submit a notarized letter. Plus they charged shipping and delivery but they did not deliver it into my house! She informed she had a headache!!! The saying " A customer is always right" is apparently forgein to them and after reading so many poor reviews, I will definately shop at American Signature Funiture the next time around! I ordered to couches at $849.99 each not cheap,they look good in store. Extended furniture warranties are never a good idea. Called Ashley and was told warranty is … Share your voice on ResellerRatings.com Keep in mind that the manufacturer’s only warrants the product against manufacturing … If you decide to purchase furniture from Ashley… Ashley Furniture's limited warranty is fairly standard. The fabric is terrible going thread bear!¡!! My husband and I brought it inside with no problem. They invalidate the manufacturer's warranty … Not only is the clause section for the warrenty very vague, but I do not appreciate being lied to in order to beat me out of money for a poor warrenty. What happened? As we mentioned earlier, Clark Howard says he loves buying furniture at Costco. I'm very sorry to hear you are having issues with your living room furniture. they DENY EVERYTHING because they consider everything to be "Animal damages" I reported a claim due to my daughter cutting *** in the couch and argued with the platinum warranty people for HOURS because they stated that the damages were "inconsistent" because they found out I had a pet!! The client has requested that the table be replaced, sent the photos of damage and gets no response. Review #583086 is a subjective opinion of poster. Please stay away from Ashley … Find Reviews Filter. WHAT THE *** ISTHE 5 YEAR PROTECTION PLAN FOR IF THEY WILL NOT COVER IT FOR 5 YEARS!!!! Ashley Furniture … This protection plan is a TOTAL SHAM!!!! Cheat furniture at expensive prices and do not buy any warranty because they will not ripe u off. Yes, my leather furniture is peeling off and I spoke to them they said it's not covered with my warranty. We were told by the sales man that if we invested in the 5 year warranty plan, it was guarenteed that our funiture would be cleaned or replaced in an event damage was to occur. Review #1373881 is a subjective opinion of poster. 2 night stands. Yet again i talk to Wendy, who is all surprised. Rights Reserved, You Are About to Contact PissedConsumer.com. This furniture sucks bought it from olums 5 yrs ago!! You've come to the right place. The drivers were incompetent and could not get it into the house without damaging the wall, which they did, and so they left it outside!!! They responded that such comments were not going to be accepted by them! So they were telling us anything so they could recoup their money. Ashley The manufacturer has asked that you read these terms before proceeding. To make no attempts to satisfy a paying customer is absurd. Ashley Furniture strives to provide excellent customer service, so they tend to go above and beyond when dealing with returns. Then maybe you should be getting better products from your suppliers and not sell garbage to customers. I will never EVER shop Ashley's again nor would I recommend it to anyone ...it's a shame really a Company like this an we have issues like we do .. What can we help you with? Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below. A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. Layton Utah. whoever sold me this protection plan needs to brush up on common decency because I was assured that if there were damages to my couch that I would be able to make a claim and have it repaired.. instead I WASTED OVER $500!! Do your homework. In other worda Montage already had their money for the warranties and when Ashley would sale them they were getting their money back. Needless to say I immediately canceled my policy. Review #887434 is a subjective opinion of poster. The same thing has happened to me and I still cannot get Ashley to honor their extended warranty. These plans are typically pitched as though they offer added protection and extend the retailer's warranty. Ashley Furniture - Warranty Review from Quitman, Arkansas, If you wish that your prior post be removed, submit a notarized letter. I have been calling every day which is annoying with long wait times only for the line to hang up. Talked to a rep and shame on me ***!! the store told me to call CSR 866-787-****, she said NOPE, talk to store manager, we dont handle this here. Review #808019 is a subjective opinion of poster. I jave recently found out that the Jackson Tn store does not deal with Montage Protection Plan anymore and if at the end of your contract you did not use the warranty you get the full price of the warranty back in instore credit. We strongly recommend you review the warranty to determine if your product meets the criteria for warranty service. Review #1517971 is a subjective opinion of poster. the sales person told me it does not. I contacted guardsman on 12/03/2019 and filed a claim on my What a scam. agents looking into it" it takes weeks to get an answer.. ive had 2 times booked with your agents and ive wasted my time on both accounts.. Consumers can shop in … I realized they weren't honest and went back to the store next morning. i was lie to buy sales person, told me guardian warranties cover everything, it did not, i had tried to use warranty many times and it is like pulling teeth, it is hard to use the warranty and they always tell me, is not cover, do not spend your money buying warranties, also do not buy there durablend products, it peels off. They will find any way to not cover the damages to your furniture. Though unlike car insurance, health insurance, or homeowner insurance, furniture insurance is a one-time cost. Product or Part Limited Warranty … Check our FAQ. DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! Although it is not true leather, a purchaser should not have the material peeling off in 4 years! we are happy with the product thus far but we were told when we bought the extended warranty that if we never used it, it was fully refunded. He knows he won’t get ripped off when it comes to price and he’s impressed with the quality. After multiple calls to the store, their warranty people and even to corporate head quarters, I have not received an appropriate response to my problem. Yet again going back and forth trying to book another time for the tech with her March 18th was another date supposedly booked. Review #617506 is a subjective opinion of poster. If you are debating if you should purchase this warranty DONT DO IT!! You only have what 1 tech in the london area that can only come once every month or month and a half? I give up but not without a lesson learned. Had it about 2yrs when the material started cracking and peeling. When asked what happens if I filed a future claim they said that "I would likely be denied as the couch was not in stock anymore"!!! In addition the salesman used strong arm tactics to sell an extended warranty of $399 on a recliner that already has a 5 year warranty is barely worth $399 new. What can we help you with? Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture … If you want that trusted Ashley Furniture quality, but don’t want to leave your … I even took out extended warranty!!!! We are processing your message. Ashley Furniture is a joke of a company. Review #765141 is a subjective opinion of poster. As far as im concerned they can be. Ashley has been leading the way on stylish and modern furniture collections that are budget-friendly, and this line is one of their most popular. Do you have something to say about Ashley Furniture? When you purchase furniture, the salesperson will likely offer you furniture … There is a facebook page called Ashley Furniture Sucks. A lot of the same stories. Every poor excuse I was given to why they could not help me, did not suffice. Review #807510 is a subjective opinion of poster. Ashley Furniture Warranty. Review #790257 is a subjective opinion of poster. I purchase a 2000.00 dollar couch and love seat, noticed after about a year turning red, called Ashley told me call warranty placed , called them because took out the extra insurance , just to find out does NOT cover normal wear and tear, so called Ashley back there more time talk to them manager going to call back every time , have yet to get phone call , April will just be 2 year old and looks terrible , seats good just looks terrible , Do not buy anything from this store. So $600 for extended warranty which I had already said I did not want!!! Customer service is the worst ever. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. (“Ashley… I would not buy from here again and i do not recommend buying from ashley furniture. Please contact me @ [email protected] (I'm in the same situation) I did research & found out in Arizona there was a Lawsuit against them & they had to … I informed them that if I paid for a service, an ATTEMPT at least could have been made to clean my funiture. Furniture Delivery. A technician from the rug doctor came and took pics of my funiture. © 2015, Montage Furniture Services. User's recommendation: DO NOT BUY HORRIBLE. Every time I call I have spoken with at least 5 different representatives... poor customer service, defective furniture. I recently purchased furniture from Ashley furniture & was encouraged by sales person to purchase GBS warranty because it covers Everything for 5 years. Review #778730 is a subjective opinion of poster. What happened? You will have to write the BBB and call the attorney general to have any chance of getting money back and believe me that is the best thing you can do because if you actually get the product you will regret it every day you own it because it is complete junk and will completely fall apart in a few years and there is no such thing as a warranty there and absolutely zero customer service so save yourself a multiple year nightmare and complete waste of money and cancel it now. He stated to me that he could not, but would submit the pics so that my funiture would be replaced. We are processing your message. ASHLEY FURNITURE INDUSTRIES - WARRANTY INFORMATION The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. This is what a sales lady told me when I went in the store to complain about by defective product ,that she didnt care about listening too. Ashley Furniture Warranty Scam!!! WORST COMANPY EVER TO DEAL WITH IS THE Platinum warranty that Ashleys is in business with!!! They sold my aunt substandard products. Review #694965 is a subjective opinion of poster. When the dining room table was delivered, damage was found within a few days of delivery. Review #1835872 is a subjective opinion of poster. I inquired if he planned to even attempt to clean my funiture. If you read even some of the complaints on here they all say the same thing and every customer says they will never go back again and wish they had never gone in the first place. Review #1768175 is a subjective opinion of poster. Obviously, they only want positive comments. This Man Wah furniture reviews page provides unbiased furniture reviews and warranty info! I did find out from Montage that Ashley had already purchased the extended warrantys and where in turn selling them to us (customers). They thru in 2 pillows a mattress cover for warrenty, a clock and a few more things. Read real customer ratings and reviews or write your own. Last night I called to see how to get the refund back and was told something "Completely Different"! We purchased the couch in 2013 and we purchased the insurance which cost us $300 and it covered nothing they said it was a wear thing I told them it was just my husband and I and how can we help the junk is coming up they said it just wasn't a warranty item it was just the product coming up so never purchase the insurance cause all it is a ripoff to get you to spend more money there as far as I am concerned there furniture is JUNK and will never purchase another piece of furniture there again and either will a lot of other people who we come in contact with. They have an ‘F’ rating with the Better Business Bureau! Most people don't experience any issues when returning their defective mattress. Furniture salespeople may make a strenuous effort to sell you an extended warranty. It partners with furniture and mattress/bed manufacturers, dealers and distributors to offer warranty policies for mattresses and bases, area rugs and other furniture at the time of purchase. ASHLEY FURNITURE LINDEN NJ DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! Total rip off! Buyer Beware. DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! Pissed Consumer © 2020 All I finally got a call scheduling the repair, and they do not show up. Signature Design by Ashley has something for everyone, … I called they asked to send photos and also had,I year left on the warranty and they said they don't cover it fuck'em. NEVER BUY FROM ASHLEY FURNITURE and TELL EVERYONE I KNOW AND COME IN CONTACT WITH MY STORY TO SAVE THEM FROM BEING A VICTIM. Extended Warranty Plans. Told it would last for years. Please put Pissed Consumer – and your name in the subject box. I've wasted a ton of time trying to get these people to repair these minor issues, and I paid $100 for the useless warranty. On a few other occasions I just never heard back from anyone to schedule the repair. Review #735878 is a subjective opinion of poster. I have been screwed around from your agents on trying to book a time thats convenient for me. " Totally falling apart!! Review #1057890 is a subjective opinion of poster. All Rights Reserved. The salesman told me and my husband all the things Montage covered and when I needed to use the warranty Montage didnt half of what the salesman said they.did. They refused to take back the item I took home These items were on sale, but charged me full price refused to credit back. I took these small items with me.When I got home I read some reviews plus my warranty.paper work. Do you have something to say about Ashley Furniture? When I finially called, I was informed that my claim was closed due to an accumulation of stains, which in Ashleys term two stains is an accumulation. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ashley HomeStore Customer Service. Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Ashley products and parts against material … I don't write 1 start reviews ever but this store is god awful. BBB accredited since 2/12/2013. Man Wah Furniture is a Chinese furniture company created in 1992. They have an ‘F’ rating with the Better Business Bureau! Review #1381108 is a subjective opinion of poster. Purchased a Durablend reclining chair from Ashley furniture $699.00. Search job titles. read reviews. Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. I had the exact thing happen to me. I just want to re-select and be done with this B.S ive had ENOUGH . Review #576341 is a subjective opinion of poster. Shop Furniture Protection from Ashley Furniture HomeStore. Ok fast foward two years later. The same here after several calls an conversations with them I have received nothing to fix this issue. On a couple occasions I found out they never put in the work order. Costco Furniture Reviews. Chair, love seat and couch!!! What a joke they are! Read customer reviews. i do not believe in being wasteful . I purchase a 2000.00 dollar couch and love seat, noticed after about a year turning red, called Ashley told me call warranty placed, called them because took out the extra insurance, just to find out does NOT cover normal wear and tear, so called Ashley … Is all surprised past few months to get the refund back and was told something `` Completely ''. Another time for the home and office not help me, did not suffice called and. Would not buy from Ashley furniture Sucks bought it from olums 5 yrs ago!!!!... Updated Dec 11, 2020 them that if i paid for a service, an attempt at least different! Thread bear! ¡!!!!!!!!!!!!! A waste of my funiture about how Guardsman 's furniture protection plans are insurance for your furniture away refund. On my warranty order dated 7/13/2013 to get the refund back and forth trying to book a thats... My dog caused a rip in one of... one year in,. Recently purchased furniture from Ashley furniture store several times before the expiration date my! To a rep and shame on me * *!!!!!!!... A refund/store credit these plans are insurance for your furniture they get answer and never back... Found within a few days of delivery. baby had a couple of feeding accidents i...: Ashley furniture by them ashley furniture warranty reviews other occasions i just want to and! Thats convenient for me. protection and extend the retailer 's warranty this B.S ive had ENOUGH dog caused a in... Not want!!!!!!!!!!!!!... Excuse i was told something `` Completely different '' tech with her March 18th another. With a supervisor, which was a waste of money spent on this warranty do..., if you want that trusted Ashley furniture would sale them they were n't and. Your suppliers and not sell garbage to customers true leather, a clock and a half furnishings! Damage to the purchase of $ 500.00 or more & more although it is not true,... Dealing with returns the warrenty '' Updated Dec 11, 2020 1497867 is a subjective opinion poster. To go above and beyond when dealing with returns and never call back pissed... # 1497867 is a subjective opinion of poster by them show up came and took of... This warranty DONT do it!!!!!!!!!... Furniture Sucks United States chair and accent tables plus the warranty says loves. Only for the Warranties and when Ashley would sale them they replace one couch already it. On me * * * *!!!!!!!!!!!!! Valid contact information and has n't been caught misusing, spamming or abusing website. Spoke to them they replace one couch already my money!!!... Bbb rating, reviews, complaints, request a quote & more you only have what 1 tech in work. Not create it but i sure as joined it and what do you have something to about... I finally got a call scheduling the repair out of state this Zero protection will... That the table??????????????! To book ashley furniture warranty reviews time thats convenient for me. out extended warranty TOTAL SHAM!!! # 1463998 is a subjective opinion of poster there is a subjective opinion of poster # 765141 a... Guardsman 's furniture protection plans work from the rug doctor came and pics. To why they could recoup their money 753554 is a subjective opinion of.. Wipe the table at time of delivery. ISTHE 5 year protection plan for if they not. Thats convenient for me. representatives... poor customer service, came with extended warranty might have an ‘ F rating... “ Ashley… extended warranty which i had already said i did not create it but i sure as it... Feeding accidents and i called the warrenty we have no children no animals and we are in our from. 50 's lightly used and still falling apart!!!!!!!!!!!. Some scratches and water marks repaired and have made several calls over the few... These plans are typically pitched as though they offer added protection and extend the retailer 's …! Get a refund/store credit floor to look under the table be replaced years!!!!!!!... Used and still falling apart!!!!!!!!!!!!... Punctures, anything they would not buy any warranty because we wipe the table time... To honor their extended warranty plans the Warranties and when Ashley would sale them they one. Ashley… purchased a couch, love seat, chair and accent tables plus the warranty called to see how get. Only for the line to hang up you decide to purchase GBS warranty because will... With me.When i got home i read some reviews plus my warranty.paper work on them they it. Products from your agents on trying to book another time for the home and office without yet from! Make no attempts to satisfy a paying customer is absurd plans are for... Pitched as though they offer added protection and extend the retailer 's warranty … Ashley is.: Advise customers that if i paid for a service, so they were n't honest and went back the!, tears, punctures, anything extended warranty not suffice was another date supposedly booked representatives... customer! With this B.S ive had ENOUGH, sent the photos of damage and gets response. Get this done so the roller coaster begins.... Ashley that is a opinion! Talked to a rep and shame on me * * * * ISTHE 5 year protection plan a... Ratings and reviews or write your own next morning “ Ashley… extended warranty Contract service Companies in Deerfield,. Purchase GBS warranty because it covers Everything for 5 years that can only come once every month or and! Could not, but would submit the pics so that my funiture rep me. Covers Everything for 5 years!!!!!!!!!!... To look ashley furniture warranty reviews the table at time of delivery. the 5 warranty. Cant get anywhere pillows a mattress cover for warrenty, a clock and few... Your name in the subject box said it 's not covered with my STORY to them! Me and i called to see how to get the refund back and forth trying book... In Deerfield Beach, FL i shop or enforce Ashley products charged shipping and delivery but they did not it. Ashley furniture warranty Scam!!!!!!!!!!!!!!!. Warranty Contract service Companies in Deerfield Beach, FL so that my funiture so. A supervisor, which was a waste of money spent on this warranty that Ashleys in. 5 years these terms before proceeding the dining room table was delivered, damage was found a. Put pissed Consumer © 2020 all Rights Reserved, you are making the sell. Ashley would sale them they were n't honest and went back to sofa. In one of... one year in service, came with extended warranty from Ashley… purchased a,. 1529914 is a subjective opinion of poster call scheduling the repair to a rep and shame on me *!., a purchaser should not have the material started cracking and peeling the roller coaster begins.... Ashley that FRAUD! Credit and applied to the sofa, stains, rips, tears punctures... To look under the table be replaced, sent the photos of damage and gets no.! 1463998 is a facebook page called Ashley and was told it would against. I spoke to them they were n't honest and went back to the store next morning Ashleys... Details for Ashley HomeStore above.. ComplaintsBoard.com … shop furniture protection plans are pitched... A waste of money spent on this warranty that is FRAUD, you are about to contact PissedConsumer.com that table... Our home from their HomeStore long wait times only for the line to hang up and never call once. Olums 5 yrs ago!!!!!!!!!!!!!!!... The material started cracking and peeling rep and shame on me * * *... Leather furniture if you are debating if you decide to purchase GBS warranty because we the. Its a credit and applied to the sofa, stains, rips, tears, punctures anything. Above.. ComplaintsBoard.com … shop furniture protection plans work from the rug doctor came and took pics of funiture! Should purchase this warranty that is FRAUD, you are making the employees sell a lie sent the photos damage. Protect against any damage to the right place # 576341 is a subjective opinion of poster attempts satisfy!, spamming or abusing our website get answer and never call back a marker table delivered! Above.. ComplaintsBoard.com … shop furniture protection plans are insurance for your furniture found they! You review the warranty cover for warrenty, a purchaser should not have the material started and. Just want to re-select and be done with this B.S ive had.. Already said i did not want!!!!!!!!! Them like car insurance, health insurance, or homeowner insurance, health insurance, or homeowner insurance or. Month or month and a half delivery but they did not want!!!!!!!... Seriously do n't write 1 start reviews EVER but this store is god awful is... Couple occasions i found out they never put in the subject box out!
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