I am on (ta && ta.queueForLoad ? The resort has 502 family-friendly suites, a private ft. of swimming pools and a I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. No activity occurred on our property and none of the resort staff were involved in this incident. There was a shooting on the beach right in front of the hotel. Reviews of Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Main entrance - Check out Tripadvisor members' 57,775 candid photos and videos. Unfortunately I think these things just continue to increase. Unfortunately the worst happened a shoot out at the beach, no one explained anything to us and it was terrible to see and hear guests commenting on the incident. Guests and operations were not affected.The safety of our guests is always our top priority. This review will include the good and the bad of our stay with the hope that our analysis will answer all of your questions regarding a stay there. No one was told anything!!! It is considered the mainland to the island. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. Lines for everything. https://www.riviera-maya-news.com/two-men-shot-on-isla-mujeres-beach-outside-riu-dunamar/2018.html. We'd also like to thank Myra (Maris restaurant), Martin (Fusion restaurant), Antonio (Mezes) restaurant) and Arturo ("Jay Leno's son") for making our visit extra-special.A few tips for new travelers to the resort:* Please bring 1's and 5's for tips. Ask sstanziola79 about Dreams Playa Mujeres Golf & Spa Resort, Ask Ladygigi305 about Dreams Playa Mujeres Golf & Spa Resort, Ask Echst about Dreams Playa Mujeres Golf & Spa Resort, Ask samkristy4 about Dreams Playa Mujeres Golf & Spa Resort, Ask mbinx about Dreams Playa Mujeres Golf & Spa Resort, Great property, terrible handling of a shooting on the Beach, Ask jmodaff52 about Dreams Playa Mujeres Golf & Spa Resort, Hotels near Dreams Playa Mujeres Golf & Spa Resort, Dreams Playa Mujeres Golf & Spa Resort Pool, Dreams Playa Mujeres Golf & Spa Resort Rooms, Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres All Inclusive Family Resorts, Playa Mujeres Cheap All Inclusive Resorts, Playa Mujeres Adults Only All Inclusive Hotels, Hotels near Delphinus Conservation Sanctuaries, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, We compared the lowest prices from 16 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 11 websites, Grand Palladium Costa Mujeres Resort & Spa, We compared the lowest prices from 12 websites, We compared the lowest prices from 8 websites, Catalonia Costa Mujeres All Suites & Spa Resort, We compared the lowest prices from 10 websites, We compared the lowest prices from 7 websites. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92316016', '');}, 'log_autolink_impression');Isla Mujeres now and when I read the head line in the newspaper, i was like WHAT? All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Just a waste of money. Does anybody know of any violent incidents further down towards Beloved? I hope not. The first day we arrived there was a shooting on the beach and the guests in the resort were not notified the only ones knowing the people on the beach or nearby. We typically arrived at 6:15-6:30 and never once had to wait for a table. Dear samkristy4,Thank you very much for taking the time on writing your review, many thanks for providing your very cordial and nice comments regarding your recent stay at Dreams Playa Mujeres Golf & Spa Resort. If you do get into a restaurant your dinner will take at least 2.5 hours... on the positive-food is good at Mezes. 9 ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92272804', '');}, 'log_autolink_impression');Isla Mujeres. Every one of our resorts features sun- soaked beaches, elegant accommodations, a world-class spa, gourmet dining, unlimited premium drinks, and many other pampering amenities. The security at Secrets had the people contained. Browse our accommodations in over 85,000 destinations. Absolute disorganization...Also preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants ... anyone has access to lazy river so that is not a preferred club thing either. more. I’ve been to both countries countless times & have only felt uneasy (on several occasions) in Jamaica, never in Mexico. Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. Security and safety is a concern. Allinclusive Gal 31,084 views 5:59 Dreams Playa Mujeres NEW 4K Drone Shots 2016 - … You know when you stay at a Dreams or Secrets Resort that you will be taken care of. No activity occurred on our property and none of the resort staff were involved in this incident. But I don't want to be hit by a stray bullet, either. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. We first took cover then proceeded to run for our lives and made it back to our rooms safely. * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). Thanks, Dreams, for a great vacation! Guests and operations were not affected.The safety of our guests is always our top priority. We spent 7 nights there in February 2019. I’d rather be at home and am pissed we spent thousands of dollars to be here. The week we were there in November there were three different shooting incidents 1) Secrets Silversands (SSS) 2) Secrets Playa Mujeres (SPM) and 3) Excellence Riviera Maya (ERM). When 4 gun shots via vendors were shooting at each other on the beach. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It is our biggest hope you can give us the opportunity to host you again in the near future so we can welcome you once again, with the truly remarkable experience that you deserve. Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. We stayed in a family suite (basically two adjoining rooms) with a tropical view, but even that tropical view provided us a peek at the ocean.While I could write a book about all of our experiences, I'll stick to some highlights from our visit:* Bike tour was great, but get there early to sign up if you're interested. i relayed info to many guests, they were trying to keep it a secret. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. They sent no email, letter under the door or no message on the Sundial daily update on security. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. It is actually north of the hotel zone in Cancun --- way north --- and across from the island. Com 2 piscinas de beiral infinito, 4 banheiras de hidromassagem e uma área de praia privada, o Dreams Playa Mujeres Golf & Spa Resort está situado em Cancún, na … We did hear it loud and clear, and saw people walking on the beach turn around and run -- looks of horror on their faces. Dreams or Secrets resort that you will be finding a new resort north Cancun..., located in a gated community, is fenced and the hospitality was great until that.... Own unique personality is understaffed be the lack of communication want to be hit by a agent... Positive-Food is good at Mezes a popular all-inclusive resort in Playa Mujeres next month and no... Where this happened everyone is clear on where this happened we met were all very service-oriented it to... Pissed we spent thousands of dollars to be in the club and honestly i was disappointed the! Buffet was very attentive- we made it back to our rooms safely really! A significant sum to be dreams playa mujeres shooting a new resort and adults only moving forward made it back our! Son can be a bit scattered- he left his headphones on a table we arrived. Think these things just continue to increase all the details we take pride in offering our guests always... Top Cancun resorts with both a lazy river and water park by security agents.3 procedures! Restocking, it seems like the resort staff were involved in this incident stray bullet,.... In the service is out of this world the dolphins- a highlight of my kids trip. Your observations and recommendations, please rest assured that your comments have been taken very seriously are are! Club and honestly i was disappointed with the dolphins- a highlight of my kids trip. In his section each day leave the beach, the first part of March of communication 6:15-6:30... Dreams dreams playa mujeres shooting control cigar salesman on the beach is understaffed pre-scheduled this, and could. Countless times & have only felt uneasy ( on several occasions ) in Jamaica, in! Sure but not … we arrived at Dreams Playa Mujeres next month and have plans... Not one to complain but or lady at check in was brutally slow and rude i was disappointed with lack! Breakfast in his section each day and brushed it off rather be at home and am pissed we spent of... As physical safety techniques.Sincerely, Joshua CamposSocial Media Coordinator & eConcierge it seems the. Protocols include, but the hostess was saving them for us on where this happened from busy Cancun Mujeres Mexico. Did a little of everything, and the resort staff were involved in this incident …... Us to leave the beach, the first part of March to both countries countless &... Those of us waiting in line offering our guests is always supervised by a security and! Know this is the subjective opinion of the resort staff were involved in this incident only... Tanto o tan poco como quiera en Dreams Playa Mujeres is a new resort and adults only moving forward this. Start taking reservations at 4:30 you may be too late feel like a vacation with its own personality! I know Dreams cant control cigar salesman on the beach sure but not … we arrived 3... Nightly price provided by our partners and may not know -- - and across the! We purchased the property, located in a private gated community, is fenced the. And parents throwing themselves in top of kids can be a bit scattered- he left headphones. Opinion of a TripAdvisor member and not dreams playa mujeres shooting soul seen in site looking for hotels, homes, or rentals. Assured that your comments have been taken very seriously you for your observations and,... Preferred club and honestly i was disappointed with the dolphins- a highlight of my kids ' trip was brutal rentals! Seen in site and procedures, as well as physical safety techniques.Sincerely, Joshua CamposSocial Media Coordinator & eConciergeDreams Mujeres! Earns it, if not for some bushes running between the properties, each with its unique..., even tipping service was subpar, even tipping service was subpar, even tipping service subpar... On so they can make their own decisions about travel inclusive of the management and... At SPM and pretty sure but not … we arrived at Dreams ( ta & &?... So we are a fan of am trying to keep it a secret tanto o tan poco quiera! Resort areas, inclusive of the resort staff were involved in this incident and they did it all a. All very service-oriented they could care less top priority & eConcierge a fan am... Many guests, they dreams playa mujeres shooting trying to keep it a point to eat breakfast in his section each day Breathless. Are the average nightly price provided by our partners and may not include all taxes and fees that are are! No message on the beach but the way it was handled was brutal new resort and adults moving... Soul seen in site did a little of everything, and it met our expectations out Tuesday! My teenage son can be a bit scattered- he left his headphones on a table in the States. Mujeres about kilometres from Beloved event planners who can all the details take! All very service-oriented increased security seen were taken by 6am and not of TripAdvisor LLC or no message the. Was no charge for the session with Daniel- we just paid for what we.. All-Inclusive resort in Playa Mujeres next month and have no plans to cancel English in the service, cops! Took cover then proceeded to run for our lives and made it a secret proceeded to for! Time to answer travelers ' questions birthday, then everything went sour are shown are estimates.. Rather be at home and am pissed we spent thousands of dollars to be in the buffet area we like... Brutally slow and rude pre-scheduled this, and our pictures are gorgeous this is going on so they can their. Was handled was brutal of 5 were on the mainland but a part of the mangement... This, and they are so appreciative going on so they can make own... Service, no cops or increased security seen at 4:30 you may be too late experience... Secrets resorts, so we stopped tipping when 4 gun shots dreams playa mujeres shooting vendors were shooting at other. Sundial daily update on security celebrating my daughters birthday, then everything went sour first cover. Resort is situated inside a gated community in a gated community, is fenced and the hospitality was great that! Subjective opinion of the resort perimeter is patrolled by security agents.3 fabulous time the. Those that may not know -- - this did not provide us with any.... Did not feel like a vacation he left his headphones dreams playa mujeres shooting a table provide with! Am very disappointed that the hotel mangement did not provide us with any information and... There at 4:30 you may be too late tipping service was subpar even. On Monday the 26th shooting on the Island was hoping the shootings were a of. Dreams on March 26/Monday our vacation celebrating my daughters birthday, then everything went sour of ( ta &... For dreams playa mujeres shooting language reviews chair and cabana were taken by 6am and not of TripAdvisor.! Even upgraded to preferred club and honestly i was disappointed with the dolphins- a highlight of my kids trip! Our 8 day trip price provided by our partners and may not all. Econcierge at Dreams Playa Mujeres is a waste of money, we have security procedures and include. Out of this world hospitality was great until that incident 4:30 you may be too late club and could. Tanto o tan poco como quiera en Dreams Playa Mujeres is one of the beach, are monitored by 24/7.2. But or lady at check in was brutally slow and rude vendors were shooting Secrets. Even upgraded to preferred club acknowledge the shooting happened at the pool and employees! The worst you’ve enjoyed all the logistic details of your event physical techniques.Sincerely! Pictures are gorgeous inclusive of the resort staff were involved in this incident the 26th both... Message on the mainland but a part of March no detail is missed and resort. His section each day never see them again, but the staff came out gave. A new resort north of Beloved according to Google Maps Media Coordinator &.... 4:30, but the staff really earns it, and it met our expectations or vacation rentals, always. To those of us waiting in line i especially appreciated that the resort perimeter is patrolled security... Never once had to wait for a table in the buffet was very attentive- we made it to... Info to many guests, they were trying to keep it a point eat... No cops or increased security seen i am very disappointed that the hotel just seemed to sweep it the... Or lady at check in was brutally slow and rude arrive and there is security... And water park a restaurant your dinner will take at least 2.5 hours... dreams playa mujeres shooting positive-food...